An offer tailored to your needs

Discover our Operation and Customer Satisfaction offers.
Our rates are based on the volume of your shipments
and adapt to the evolution of your business.

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Operation

Manage your business from order to delivery (and returns)

  • Customizable dashboard (widget)
  • Predefined reports: shipping & ordering
  • Customizable reports: 100+ KPIs
  • Business Intelligence tool
  • Centralized, detailed view of all your carriers
  • Customizable proactive alerts
  • Pre-billing and invoice control
  • Carrier claims and follow-up

Customer satisfaction

Create a reassuring and attractive experience for every one of your customers

  • Customer notifications by email & sms
  • Customizable customer tracking pages
  • Marketing content: products & services
  • Viewing statistics: notifications, tracking pages
  • Customizable satisfaction surveys: NPS, verbatim, smiley face, etc.
  • Analysis of survey results
  • Centralized, standardized delivery tracking
  • Troubled parcel alerts

Optional label services

Edit your shipping labels

  • Carrier integration
  • API connection
  • Editing shipping labels

Facilitating returns

  • Return labels: business & customer
  • Analysis of returns KPIs

Depending on your business needs, you can take advantage of both the Operations + Customer Satisfaction package.

Find out more

Optional label services

Setting

  • No setup fees
  • Integration offered with WelcomeTrack partners
  • Integration offered to all new carriers

Facilitating returns

  • Unlimited access
  • Rights management
  • Platform & support in English & French

Our teams are here for you!

Do you manage complex delivery issues (multi-package, omni-channel orders) or ship large volumes?

Thanks to our 10 years of expertise, we can provide you with the best possible support, whatever your post-purchase challenges.

Support from our teams is included in our offers from the moment the platform is set up, and throughout its use according to your needs.

Make an appointment

Support and follow-up

  • 1 regular check-up with a customer success depending on your needs.
  • Daily support available (trilingual team).
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