It is essential for WelcomeTrack to work with your carriers all over the world.
WelcomeTrack integrates your carriers “flows, then analyzes them one by one. From the WelcomeTrack platform, you have access to all your carriers” tracking data. We’ll alert you to orders and parcels with anomalies. So you can concentrate fully on satisfying your customers.
What KPIs can you use to monitor your carriers’ service quality?
Thanks to the categorization of carrier codes by event type (e.g. lost parcel), you have access to homogeneous, clear and consistent data: WelcomeTrack provides optimized reports for analyzing order preparation and tracking e-commerce deliveries .
These predefined reports give you a clear view of your business and help you identify areas of friction. So you can measure the quality of service of each of your carriers.
You can also build your own report. You choose your KPIswhich allows you to obtain an analysis according to your objectives and your business. What’s more, new carriers can be integrated at no extra cost.
With over 100 KPIs available on the platform, you can monitor your delivery times to keep your customer delivery promise!
Finally, the Business Intelligence solution gives you an interactive view of your delivery promise and delivery times, by country, region and department, for all your carriers.
Here is a list of the latest carrier accounts we have worked with:
Carriers in h+ :
Socloz
Star Service
Carriers in Eastern Europe :
Polish Post (Poland)
Inpost (Poland)
Zasilkovna (Czech Republic)
Hungarian Post (Hungary)
Czech Post (Czech Republic)
Slovak Post (Slovakia)
Carrier in North Africa :
Aramex (Morocco)
Amana (Morocco)
Carrier in North America :
Landmark Global (Canada)
Canada Post (Canada)
UK carriers :
Yodelling
Carriers in France :
Rocca
Cargomatic
Trusk