Why are return labels essential?
Return labels are the foundation of a successful post-purchase experience. We explain how to create them and engage your customers.
5 tips for an effective returns policy
Draw up an effective e-commerce returns policy and turn it into a real conversion lever.
New carriers connected to WelcomeTrack – Q4 2021
From the WelcomeTrack platform, you have access to the entire logistical follow-up of all your carriers, and are alerted to any anomalies.
Who provides post-purchase care?
Which service providers are involved in the post-purchase follow-up phase to ensure optimal delivery and maximize customer satisfaction?
Post-purchase experience: information for loyalty
Mastering the post-purchase experience for an e-tailer inevitably involves well-crafted communications that reassure customers.
What is the post-purchase experience?
Customer experience is how buyers feel about a brand at every stage of the customer journey.
The advantages and disadvantages of ship from store
Ship from store: what are the advantages and disadvantages for retailers?
How do you deal with late e-commerce deliveries?
What practices should you put in place to manage delivery problems as an e-tailer?
The legal framework for e-commerce delivery
The legal framework for e-commerce deliveries is subject to numerous rules. We’ll help you to get to grips with the main laws.
Shortages and rising transport prices: how to prepare for peak activity in 2021?
The e-commerce sales peak is approaching!
The year 2021 will be a turbulent one, and we need to be as prepared as possible to deal with it.
Key figures for e-commerce in 2020 – FEVAD study
What is the outcome of this pivotal year marked by the Covid-19 health crisis? Here are the key figures for e-commerce 2020.
WelcomeTrack achieves its 1st carbon footprint and joins the Climate Act
At WelcomeTrack, we want to be more eco-responsible […].
4 tips for managing e-commerce returns!
Good management of e-commerce returns is essential to providing consumers with a quality post-purchase experience.
Simplify data integration with connectors
E-commerce connector: retrieve information from your IT system and integrate it automatically into WelcomeTrack.
Post-purchase customer satisfaction KPIs
In e-commerce, customer satisfaction depends on tracking key indicators. Here are the main KPIs for a successful post-purchase experience!