Create an exceptional customer experience!
Do you often have to hand over the communication with your customers to your carriers?
This would be a good time to keep in touch with your buyers who need to be reassured and informed.If you leave the communication to your carriers, you have no control over the information your customers actually receive…
Create personalised communication to keep your customers within your brand space
You can create YOUR own post-purchase communication with Welcome Track. Do not leave this phase to the carriers who send their own follow-up emails. Build follow-up pages customised with your visual identity to engage your customers in your brand, reassure them and build their loyalty over the long term. In this way, you can offer a true premium experience that matches your brand.
Measure your customers' satisfaction levels
If you have full control of your communication channels from order to delivery, you can survey your customers about their experience. Knowing what your customers think and feel after a purchase experience with you is crucial to your brand. Create, send, and analyse buyer surveys to understand what they like and dislike about your offer.
Make your clients come back to you for more
Our delivery tracking solution makes your customers’ post-purchase journey smoother and stress-free. Use tracking pages and personalisation to add content: brand news, tutorials, product recommendations to generate re-purchase opportunities.
These articles may be of interest to you