Optimizing delivery tracking
Manage your deliveries smoothly
In an e-commerce environment where deadlines are essential, tracking deliveries has become indispensable. WelcomeTrack provides you with a high-performance platform to optimize every stage, from shipping to receiving, by guaranteeing rigorous tracking and centralizing all information.
Complete traceability for greater reliability
With WelcomeTrack, each parcel is tracked in detail:
- Precise, up-to-date statuses: track order progress in real time with clear statuses (picked up, in transit, in relay point, delivered…).
- Multicolis made easy: Gain visibility, even for split orders delivered in instalments or to multiple addresses.
- Interactive timeline: View the complete history of each order to quickly identify any delays or bottlenecks.
Here’s a concrete example: a retailer can visualize all the stages of a complex order involving several packages sent via different carriers, while maintaining total control.
Centralize your data for more efficient management
Scattered tracking between different carriers or logistics tools can slow down operations. WelcomeTrack centralizes all data on a single platform:
Unified management: Integrate data from your carriers and physical points of sale for a complete overview.
Global visibility: Analyze your logistics performance by warehouse, carrier or region.
Synchronization with your existing tools: Connect your CRM or ERP to streamline your processes.
Direct benefit: centralization reduces errors and speeds up decision-making.
Greater proactivity thanks to predictive analysis
WelcomeTrack doesn’t limit itself to passive monitoring. Thanks to its advanced analysis tools, you can anticipate and prevent problems:
- Dynamic shipping reports: Detect carriers or areas at high risk of delay.
- Data-driven recommendations: Adjust your operations based on past performance.
- Customized alerts: Set up notifications to detect anomalies (misdirected packages, extended lead times).
A large proportion of delays (due to shipping or late distribution) can be identified in advance through proactive analysis.
A measurable improvement in the customer experience
Optimized tracking has a direct impact on customer satisfaction:
Transparent information: Keep your customers informed at every stage of their delivery via automated notifications.
Fewer customer service calls thanks to proactive communication.
Increased trust: Reliable tracking encourages repeat purchases.
Example: a customer who has access to frequent updates on his order feels confident and avoids the frustration of lack of information.
A scalable solution for meet your needs
WelcomeTrack adapts to changes in your business:
- Manage orders from your marketplaces, points of sale or online stores.
- Support complex configurations, such as multi-destination deliveries or international shipments.
- Benefit from continuous analysis to fine-tune your logistics strategies.
Take control of your deliveries to WelcomeTrack
With WelcomeTrack, optimize every aspect of delivery tracking and turn it into a real driver of customer satisfaction.
Find out more about measuring the quality of your logistics operations
Automate your customer notifications
Simplify your customer interactions with personalized post-purchase notifications. WelcomeTrack improves customer loyalty and reduces solicitations
Anticipate and reduce delivery delays
WelcomeTrack, the best tool to help you anticipate late deliveries. Guarantee more reliable delivery times and boost customer confidence