Automated customer notifications
Simplify your communications with automated notifications
In the world of e-commerce, keeping customers informed is an essential key to boosting their satisfaction and loyalty. With WelcomeTrack, simplify your communications with automated, personalized, multi-channel notifications that allow your customers to track the status of their orders in real time.
Proactive information for reassure your customers
Today’s customers are looking for transparency and responsiveness above all else. WelcomeTrack meets these expectations through fluid, proactive communication:
- Notifications at each key stage: Inform your customers as soon as their order reaches a new stage (preparation, dispatch, transit, delivery).
- Total transparency: Share clear information on package status, estimated delivery date and even the carrier responsible.
- Direct link to tracking: messages include clickable links to a detailed tracking page.
Case in point: a customer who receives an email informing her that her parcel has just been picked up by the carrier feels reassured and avoids contacting customer service for information.
Advanced customization for every customer
With WelcomeTrack, your communications aren’t generic: they’re tailored to each customer and each order.
- Customized messages: Automatically integrate order-specific information, such as item names, expected delivery date or chosen relay point.
- Adapted formats: Send your notifications by email, SMS or via a tracking page on your website.
- Enhanced branding: Add your logo, colors and communication tone for a seamless, professional experience.
Immediate benefits for your teams and your customers
Notification automation improves both your internal operations and your customers’ experience:
- Streamlined customer service: Customers receive the information they need without having to contact you.
- Reduced solicitations: Fewer calls and emails about order status.
- Enhanced satisfaction: Customers appreciate the transparency and regularity of our communications.
Key statistic: E-retailers using WelcomeTrack see a 30% reduction in incoming calls related to order follow-up.
Measure the impact of your notifications
WelcomeTrack doesn’t just send messages: our solution also lets you measure the effectiveness of your communications:
- Open rate: Analyze the percentage of customers who open your emails.
- Click-through rate: Measure engagement via included tracking links.
- Continuous optimization: fine-tune your messages and channels to maximize their impact.
Example: After identifying key situations to communicate to your customers, a company can analyze the relevance of its communication and adjust notifications.
Automate your communications to improve loyalty
With WelcomeTrack, provide your customers with total transparency thanks to automated, tailored and engaging notifications. Reduce your teams’ operational workloads and improve customer satisfaction.
Find out more about measuring the quality of your products e-commerce deliveries
Quickly optimize your delivery tracking
Centralize your tracking data with WelcomeTrack. Optimize your deliveries, be more precise, gain in efficiency and reduce logistical errors.
Anticipate and reduce delivery delays
WelcomeTrack, the best tool to help you anticipate late deliveries. Guarantee more reliable delivery times and boost customer confidence