Quality control of your logistics & e-commerce deliveries
Monitor your delivery tracking
Keep an eye on your activity throughout the post-purchase experience
WelcomeTrack is a true control tower offering you insights into your logistics and transport activities with just a few mouse clicks and a single interface.
Get alerts about delivery issues before your customers do!
Our tracking tool will allow you to become proactive and receive information about any issues with your orders. You have access to comprehensive, reliable, and clear information on how each order is being processed.
Benefits for your Customer Service Team
Your customer service team will benefit from having all the information they need to keep your customers informed as quickly as possible and to anticipate returns and refunds.
Benefits for your logistics & operations team
Your logistics and operations team will benefit from identifying late-prepared packages prior to shipment and redirect them to a faster carrier so you can fulfil your delivery promise. Receive a list of parcels that haven’t been scanned by the carrier and quickly track where they are.
Shipping labels at your fingertips
With WelcomeTrack creating shipping labels has never been so easy! You can create shipping labels from a single API connection for all your carriers, assign each parcel to a pallet or a truck, and authorise your shipments directly. Plus, our tool integrates perfectly with an automated or manual warehouse management system.
Why choose a single post-purchase solution to support all your businesses?
Here are two key reasons why a unified post-purchase platform is essential for your organization:
- Post-purchase customer experience software provides an interface for managing orders via a single platform that integrates with various logistics partners, e-commerce platforms and customer service solutions. Thanks to unified tracking, this type of platform can automate order status updates and send messages and notifications to customers in the event of anomalies. Thanks to a single platform, these different professions will be able to share the same information and vocabulary from the same data sources, and work according to a common repository. This reduces tool integration and cuts costs.
- Data consistency. It is essential to have data that is common and readable by all. This common repository must not change from one business to another, and must be understandable and usable by everyone. This consistency of information will enable you to have the same basis for calculating indicators and triggers for all your businesses, so that you can process information efficiently and consistently.
Example of post-purchase KPIs to follow to keep control of your deliveries?
Delivery KPIs are crucial for measuring the efficiency of your delivery processes. Tracking these KPIs ensures that products or services reach customers on time and in good condition.
Here are some examples of KPIs to track:
- Preparation time
- Delivery time
- Service quality
- WISMO rate
- …
Examples of internal alerts that can be set up within the WelcomeTrack? platform.
Internal alerts enable us to identify and process orders that encounter a problem during the delivery process as quickly as possible. Here are a few examples:
- Untraced parcels (deviated)
- Parcel not moved for X days
- Parcel with an address problem
- Packages awaiting collection
- Returned parcels
- …
Find out more about optimizing the quality of your products e-commerce deliveries
Quickly optimize your delivery tracking
Centralize your tracking data with WelcomeTrack. Optimize your deliveries, be more precise, gain in efficiency and reduce logistical errors.
Automate your customer notifications
Simplify your customer interactions with personalized post-purchase notifications. WelcomeTrack improves customer loyalty and reduces solicitations
Anticipate and reduce delivery delays
WelcomeTrack, the best tool to help you anticipate late deliveries. Guarantee more reliable delivery times and boost customer confidence