Real-time monitoring of your post-purchase operations

Gain in responsiveness and efficiency

Real-time tracking of post-purchase operations has become an imperative for e-tailers wishing to offer an irreproachable customer experience. WelcomeTrack gives you instant visibility of your entire supply chain, enabling you to anticipate bottlenecks and optimize your performance.

360° visibility on your operations

WelcomeTrack centralizes all the information essential to your post-purchase operations on a single platform. With real-time visibility, you can follow every step of the logistics process:

Preparation and dispatch: Receive alerts as soon as a parcel encounters an anomaly (preparation delay, damage, defective parcel, lost parcel, etc.).
Pick-up and delivery: Get instant access to delivery status with a complete, detailed timeline for each order.
Customer returns: Track returns in real time, from label issue to warehouse receipt.

With WelcomeTrack, every logistics event becomes an opportunity for anticipation and improvement.

Proactive management with personalized alerts

WelcomeTrack’s internal alerting features make anomaly management a smooth, fast process:

Set your alerts according to your needs (late deliveries, damaged parcels, address problems).
Receive real-time notifications to take immediate action.
Automate anomaly detection to minimize wasted time.

A concrete example: an alert reporting a misappropriated package can enable your teams to intervene before the customer is affected, thus boosting customer satisfaction.

Usable data for a rapid decision-making

WelcomeTrack offers an interactive map of delivery indicators, giving your teams a clear view of activity and helping them identify problem areas.

With over 100 KPIs available, you can analyze critical data such as :

Preparation times
Delivery times and delays.
Rates for refused, damaged or lost parcels.
Shipment volumes by carrier.

This information, accessible in real time, provides you with a solid basis for decision-making.

and optimize your performance.

A tangible reduction in operating costs

By anticipating anomalies and improving your responsiveness, WelcomeTrack helps you reduce your costs:

–80% reduction in anomaly processing costs thanks to centralized data and automated alerts.
A significant 30% reduction in the customer contact rate by providing fast, proactive responses.
Better control of logistics lead times, minimizing the costs associated with delays.

Enhanced customer experience thanks to instantaneous

Real-time tracking not only benefits your logistics teams, it is also a powerful lever for improving the customer experience:

Inform your customers instantly of the progress of their order via automated notifications.
Reduce their anxiety by offering them transparent, reliable communication.
Boost their trust and loyalty with on-time delivery and rapid problem resolution.

Key statistic: Customers who receive real-time information on their orders are 25% more satisfied than those who do not.

Intuitive technology for immediate results

The WelcomeTrack platform is designed to be accessible even to non-technology-savvy users. Key features include:

A customizable dashboard to adjust the data displayed according to your priorities.

Compatibility with your existing tools thanks to API and CRM integrations.
An intuitive interface for rapid adoption by your teams.

Regain control of your logistics operations

When you choose WelcomeTrack, you adopt a solution that combines immediacy, proactivity and simplicity. No longer let logistical anomalies impact your performance or your customers’ satisfaction: thanks to real-time tracking, turn every post-purchase stage into a loyalty-building opportunity.

An all in one post-purchase SaaS platform

Analyze your logistics KPIs more effectively

Analyze and optimize your logistics performance with easily accessible, centralized data. WelcomeTrack, your key logistics tracking tool

Customize your logistics tracking reports

Get customized logistics reports with WelcomeTrack. Easily analyze your data and regain control of your performance