Your post-purchase tracking solution for e-commerce
Optimize your operations from order to delivery
WelcomeTrack is :
- A solution co-developed with major e-tailers (Décathlon, FNAC, Motoblouz…)
- The only tool that caters for all operations professions: logistics & transport, e-commerce and customer relations
- A 30% drop in your customer service contact rate
- Integrations with the entire ecosystem and connections tailored to your needs
- A French, self-financed solution for controlled, responsible growth
Why choose WelcomeTrack for your post-purchase follow-up?
Analyze your post-purchase operations
WelcomeTrack reinvents the management of your post-purchase operations. Thanks to our advanced tracking system, you can measure and optimize every aspect of your supply chain. From order intake to customer delivery and returns, analyze your carriers “performance in real time and gain unprecedented visibility of your entire operation. With over 100 KPIs at your fingertips, you can keep a close eye on the quality of your services and identify any friction points or anomalies. Customizable, actionable insights help you make the best decisions to optimize your customers” post-purchase experience.
Control the quality of your e-commerce logistics and deliveries
Take control of your e-commerce logistics with WelcomeTrack. Our post-purchase tracking platform offers a complete view of your operations, simplifies the work of your customer relations and logistics teams, and alerts you to delivery problems before your customers do. Control your transport budget and easily trigger claims. Benefit from a single solution for all your businesses, with common data and closely monitored delivery KPIs. WelcomeTrack ensures an optimal customer experience thanks to real-time monitoring, personalized alerts and simplified parcel management.
Analyze your post-purchase operations
WelcomeTrack reinvents the management of your post-purchase operations. Thanks to our advanced tracking system, you can measure and optimize every aspect of your supply chain. From order intake to customer delivery and returns, analyze your carriers “performance in real time and gain unprecedented visibility of your entire operation. With over 100 KPIs at your fingertips, you can keep a close eye on the quality of your services and identify any friction points or anomalies. Customizable, actionable insights help you make the best decisions to optimize your customers” post-purchase experience.
Who is WelcomeTrack for?
Transport & Logistics
Benefit from centralized monitoring and exhaustive tracking to detect anomalies and resolve them proactively.
E-commerce & Digital
Create your own post-purchase communication with branded delivery tracking pages.
Customer Relations
Drastically reduce WISMO contacts, effectively measure customer satisfaction and boost productivity.
How does Welcometrack's post-purchase follow-up work?
Connecting your carriers and ecosystem elements
Choose your offer according to your needs
OPERATION
Control your business from order to delivery (and returns) with customized dashboards, predefined reports and proactive alerts.
CUSTOMER SATISFACTION
Create a reassuring and attractive experience for all your customers with email & SMS notifications, order tracking pages, satisfaction surveys and much more…
LABELS
(Optional additional service)
Issue shipping and return labels specific to your carriers.
Services included in our offers
SETTINGS
- No setup fees
- Integration offered with WelcomeTrack partners
- Integration offered to all new carriers
USERS
- Unlimited access
- Rights management
- Platform and support in English and French
SUPPORT AND FOLLOW-UP
- Regular meetings with a customer success
- Daily support available (trilingual team)
- Simplified management of your complex issues (multi-package, omni-channel orders, etc.)
How our customers have improved their post-purchase experience with WelcomeTrack software
“Welcometrack is a complete solution for the best monitoring and communication experience, both for the customer and for our employees”.
“The Welcometrack solution is very useful, practical and intuitive”.
“WelcomeTrack is the perfect post-purchase communication solution for our customers: the tool is easy to use and meets our expectations and needs.”
“WelcomeTrack greatly simplifies the monitoring of our carriers. Everything we can anticipate thanks to this tool allows us to prevent rather than cure.”
E-merchants, regain control of your post-purchase follow-up
for greater responsiveness, control and agility
